Returns & General Complaints

Return Policy

  1. Returns on digital goods are prohibited due to the nature of delivery, except in the case of confirmed fraudulent activity or where a strong case for misrepresentation of goods and services can be demonstrated.
  2. Requests for returns on the basis of misrepresentation must be reported within a 30-day window of the original purchase to be considered.
  3. We do not currently offer any sale of physical goods via the platform.
  4. You may reach out to or utilize our Contact Form here for return requests -> 
  5. In the case of fraudulent activity, you may refer to our Fraud Policy for more information -> 
  6. Once a decision is reached, you will be notified with option to approve if they would like to add any supporting details or documentation.
  7. If a return is approved, the customer will be notified and issued a refund back to their original method of payment.

General Complaint Procedure

  1. For any complaints or disputes not addressed by specific policies, users are encouraged to utilize our contact form here -> or email 
  2. Both the contact form and support email go to our dedicated internal customer support staff and will be passed on to the appropriate parties to take action.
  3. The user will be informed of any resolution measures available and/or relevant actions taken as well as given the option to appeal if applicable.